Refund and Returns Policy

Overview
At Voronoff Art Studio (voronoffstudio.com), we take pride in the quality of our fine art metal prints and custom apparel. Because many of our products are custom-made or produced in limited editions, our return policy is designed to protect both our craft and your satisfaction.

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrived damaged or defective due to our error:

Custom-designed, personalized, or made-to-order artwork and panel layouts.
Digital gift cards.
Items marked as “Final Sale” or promotional clearance items.

To complete your return, we require a receipt, order number, or proof of purchase from voronoffstudio.com.

Damaged or Defective Items (Exchanges)

We replace items only if they are defective, damaged in transit, or incorrectly printed.

If your order arrives damaged (e.g., bent metal panels, damaged print surfaces, or defective apparel printing):

Take clear photos of the damaged item and the original packaging.
Email us within 7 days of delivery at contact@voronoffstudio.com with your order number and photos attached.
Once reviewed and approved, we will arrange a replacement at no additional cost to you.

Partial Refunds

There are certain situations where only partial refunds may be granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds Process

Once your returned item is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.

Late or Missing Refunds:

First, check your bank account or credit card statement again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at contact@voronoffstudio.com.

Sale Items

Only regular-priced items may be refunded. Sale or clearance items cannot be refunded unless they arrive damaged.

Shipping Returns

To return a non-custom product, please email us first at contact@voronoffstudio.com to receive return authorization and shipping instructions. Do not ship items back without prior confirmation.

You will be responsible for paying your own shipping costs for returning non-damaged items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Since metal prints and artwork are fragile and high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.